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Privacy Policy

We value your privacy and are committed to protecting your personal and business information. This policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

Last Updated: April 28, 2026

Custom Jewel Technologies (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you engage with our casting software, digital platforms, and professional services tailored to the jewellery manufacturing industry.

1. Information We Collect

1.1 Information You Provide

  • Business identification details: company name, trade name, registration number, and industry classification
  • Contact information: full name, job title, email address, phone number, and mailing address
  • Account credentials: usernames, passwords, and security preferences
  • Transaction and billing data: invoices, payment records, and purchase history
  • Production data: casting specifications, alloy compositions, mould details, batch quantities, and quality records
  • Communication records: emails, support tickets, feedback forms, and survey responses

1.2 Automatically Collected Information

  • Device identifiers: IP address, browser type, operating system, and device model
  • Usage logs: feature interactions, session duration, error reports, and access timestamps
  • Software telemetry: performance metrics, crash reports, and diagnostic data to improve reliability

1.3 Information from Third Parties

  • Payment processors for billing verification
  • Integration partners where you have authorised data sharing
  • Publicly available business registries for identity verification

2. How We Use Your Information

We process your data for the following purposes:

  • Providing and maintaining our jewellery casting software and associated services
  • Creating, managing, and securing your user account
  • Processing orders, subscriptions, and financial transactions
  • Delivering technical support, system updates, and maintenance
  • Analysing operational data to improve software performance and feature accuracy
  • Sending product updates, critical notices, and service communications
  • Complying with applicable laws, regulations, and legal obligations in Pakistan
  • Detecting, preventing, and investigating fraud, security incidents, or misuse
  • Conducting research and development to enhance production management capabilities

3. Legal Basis for Processing

We process personal data on the following lawful grounds:

  • Contractual necessity – to deliver services you have engaged us for
  • Legitimate interests – to improve our services, ensure security, and grow our business
  • Legal compliance – to meet obligations under Pakistani law and applicable regulations
  • Consent – where you have expressly provided it, with the right to withdraw at any time

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

4.1 Authorised Service Providers

We engage vetted third-party vendors (hosting providers, payment gateways, analytics platforms) under strict data processing agreements that prohibit independent use of your data.

4.2 Business Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to the same privacy commitments outlined herein.

4.3 Legal Requirements

We may disclose information when required by Pakistani courts, regulatory authorities, or law enforcement agencies, or to protect the rights, safety, or property of the Company or its users.

4.4 With Your Consent

We may share information with third parties when you have explicitly consented to such disclosure.

5. Data Security

We employ industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Role-based access controls limiting staff access to data on a need-to-know basis
  • Regular security audits, vulnerability assessments, and penetration testing
  • Secure data centre infrastructure with physical and logical safeguards
  • Incident response procedures with timely breach notification protocols


No system is entirely immune to risk. In the event of a data breach affecting your rights, we will notify you promptly in accordance with applicable law.

6. Data Retention

We retain personal and business data for as long as necessary to fulfil the purposes outlined in this Policy, maintain our contractual relationship, and comply with legal obligations. Upon termination of your account or upon a valid deletion request, we will securely erase or anonymise your data within 90 days, except where retention is required by law.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (right to erasure)
  • Object to or restrict certain types of processing
  • Request data portability in a structured, machine-readable format
  • Withdraw consent at any time without affecting prior lawful processing


To exercise any of these rights, contact us at the details provided in Section 11. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our software platforms and web interfaces may use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyse usage. You may configure your browser to refuse cookies; however, some features may be affected. We do not use tracking technologies for cross-site behavioural advertising.

9. International Data Transfers

Our primary operations are based in Pakistan. If data is transferred internationally (e.g., to cloud infrastructure providers), we ensure adequate protections are in place through contractual safeguards or data transfer agreements consistent with applicable privacy standards.

10. Children's Privacy

Our services are intended exclusively for business professionals and organisations within the jewellery industry. We do not knowingly collect data from individuals under the age of 18. If we become aware of such collection, the data will be promptly deleted.

11. Contact Us

For privacy-related enquiries, data access requests, or concerns, please contact:
Custom Jewel Technologies
Pakistan
Email: customjeweltech@gmail.com
Website: www.customjeweltech.com

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our platform at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the revised Policy.